Patient Access Team Lead - Front Desk & Training

Baptist Healthcare System; Lexington (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

BHMG Primary Care in Lexington, KY, is seeking a Team Leader for front desk operations. The role involves greeting and registering patients, collecting payments, and ensuring smooth patient flow while scheduling appointments. You will train front desk staff and coordinate coverage to maintain efficient service.

The position emphasizes supervision, payroll-like responsibilities, and reporting errors to management, with a strong focus on customer service and accuracy at the point of care.

Qualifications

• High school diploma or equivalent required; other formal education preferred.
• Clerical and computer experience preferred.

Responsibilities

• Greet and register patients at the front desk.
• Collect patient payments and ensure accurate transactions.
• Manage patient flow and schedule appointments.
• Provide training to front desk staff (initial and ongoing).
• Coordinate and maintain front desk coverage.
• Maintain error-tracking and report issues to the Manager.

Education

High school diploma or equivalent

Job description

BHMG Primary Care in Lexington, KY, is seeking a Team Leader for front desk operations. The role involves greeting and registering patients, collecting payments, and ensuring smooth patient flow while scheduling appointments. You will train front desk staff and coordinate coverage to maintain efficient service.

The position emphasizes supervision, payroll-like responsibilities, and reporting errors to management, with a strong focus on customer service and accuracy at the point of care.