Patient Access Team Lead

Baptist Health System KY & IN; Lexington (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

Baptist Health System KY & IN seeks a Front Desk Team Leader for its Primary Care in Lexington. The role oversees front desk operations, trains staff, and coordinates scheduling and coverage to ensure efficient patient flow and service quality.

The candidate will register patients, handle payments, and maintain a smooth front desk process in a fast-paced clinic environment, contributing to clinical excellence and teamwork.

Qualifications

• High school diploma or equivalent required; other formal education preferred.
• Clerical and computer experience preferred.

Responsibilities

• Greet and register patients and collect payments.
• Ensure smooth patient flow and accurate scheduling of appointments.
• Provide training to front desk staff and coordinate coverage at the front desk.
• Track errors and report to the Manager.

Skills

Front desk operations

Customer service

Training and coaching

Scheduling

Education

High school diploma

Tools

MS Office

EMR software

Job description

SummaryJob Description:BHMG Primary Care2108 Nicholasville RoadLexington, KYJob Summary:Under general direction, manages front desk duties using general clerical and customer service skills including, but not limited to, greeting and registering patients; collecting patient payments, ensuring patient flow, and scheduling appointments. The Team Leader provides training (initial and ongoing) to the front desk staff. The Team Leader is responsible for coordinating and maintaining coverage at the front desk. Maintains tracking system of errors and reports these to Manager.Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:High school diploma or equivalent required; other formal education preferred.Clerical and computer experience preferd.If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!Baptist Health is an Equal Employment Opportunity employer.