Patient Access Team Lead

BHMG Baptist Health Medical Group Inc.; Lexington (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Health in Lexington, KY is seeking a Team Leader for the front desk to oversee greeting, patient registration, payments, and scheduling, under general direction. You will train front desk staff, coordinate coverage, and track errors reporting to the Manager, ensuring smooth patient flow and accurate service.

Baptist Health is an Equal Employment Opportunity employer. Join a comprehensive health system with a broad network of facilities and services across Kentucky, dedicated to improving

Qualifications

• High school diploma or equivalent; clerical and computer experience preferred.
• Greeting and registering patients, collecting payments, and scheduling appointments.

Responsibilities

• Oversee front desk duties under general direction.
• Provide training (initial and ongoing) to front desk staff.
• Coordinate and maintain coverage at the front desk.
• Maintain tracking system of errors and report to Manager.

Skills

Front desk

Customer service

Team leadership

Training staff

Education

High school diploma

Computer experience

Tools

Clerical software

Microsoft Office

Job description

Summary Job Description

BHMG Primary Care 2108 Nicholasville Road Lexington, KY

Job Summary

Under general direction, manages front desk duties using general clerical and customer service skills including, but not limited to, greeting and registering patients; collecting patient payments, ensuring patient flow, and scheduling appointments. The Team Leader provides training (initial and ongoing) to the front desk staff. The Team Leader is responsible for coordinating and maintaining coverage at the front desk. Maintains tracking system of errors and reports these to Manager.

Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required

High school diploma or equivalent required; other formal education preferred. Clerical and computer experience preferd.

About Baptist Health

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post offer, pre‑employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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