Patient Access Team Lead

Baptist Healthcare System; Lexington (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

BHMG Primary Care in Lexington, KY, is seeking a Team Leader for front desk operations. The role involves greeting and registering patients, collecting payments, and ensuring smooth patient flow while scheduling appointments. You will train front desk staff and coordinate coverage to maintain efficient service.

The position emphasizes supervision, payroll-like responsibilities, and reporting errors to management, with a strong focus on customer service and accuracy at the point of care.

Qualifications

• High school diploma or equivalent required; other formal education preferred.
• Clerical and computer experience preferred.

Responsibilities

• Greet and register patients at the front desk.
• Collect patient payments and ensure accurate transactions.
• Manage patient flow and schedule appointments.
• Provide training to front desk staff (initial and ongoing).
• Coordinate and maintain front desk coverage.
• Maintain error-tracking and report issues to the Manager.

Education

High school diploma or equivalent

Job description

Summary

Job Description:

BHMG Primary Care
2108 Nicholasville Road
Lexington, KY

Job Summary

Under general direction, manages front desk duties using general clerical and customer service skills including, but not limited to, greeting and registering patients; collecting patient payments, ensuring patient flow, and scheduling appointments. The Team Leader provides training (initial and ongoing) to the front desk staff. The Team Leader is responsible for coordinating and maintaining coverage at the front desk. Maintains tracking system of errors and reports these to Manager.

Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required

High school diploma or equivalent required; other formal education preferred.

Clerical and computer experience preferd.

Baptist Health is an Equal Employment Opportunity employer.