Patient Access Team Lead

Baptist Health; Lexington (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Health is seeking a Front Desk Team Leader for BHMG Primary Care in Lexington, KY. The role focuses on greeting patients, registering them, collecting payments, and ensuring efficient patient flow at the front desk.

You will train front desk staff, coordinate coverage, and maintain error tracking to report to the Manager. High school diploma and clerical experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Clerical and computer experience preferred.

Responsibilities

• Greet and register patients at the front desk.
• Collect patient payments and assist with billing inquiries.
• Ensure smooth patient flow and manage appointment scheduling.
• Provide training to front desk staff and coordinate coverage.
• Monitor and report front desk errors to the Manager.

Skills

Clerical skills

Computer skills

Customer service

Team leadership

Education

High school diploma

Job description

Summary

Job Description

BHMG Primary Care

2108 Nicholasville Road

Lexington, KY

Job Summary:

Under general direction, manages front desk duties using general clerical and customer service skills including, but not limited to, greeting and registering patients; collecting patient payments, ensuring patient flow, and scheduling appointments. The Team Leader provides training (initial and ongoing) to the front desk staff. The Team Leader is responsible for coordinating and maintaining coverage at the front desk. Maintains tracking system of errors and reports these to Manager.

Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:

• High school diploma or equivalent required; other formal education preferred.
• Clerical and computer experience preferd.

Baptist Health is an Equal Employment Opportunity employer.