Patient Access Team Lead, Evenings

Adventist HealthCare; Silver Spring (MD); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Dental, Vision coverage

Employer retirement contribution

Paid Time Off

Job summary

Adventist HealthCare’s White Oak Medical Center is seeking an experienced Patient Access Lead to oversee registration, eligibility and bed control activities. The role supports a 40-hour work week with an evening shift and rotation across access areas to ensure accurate patient data and compliant payer processing.

The candidate should have at least 5 years in healthcare patient access, strong customer service, and the ability to work well under pressure, with proficiency in Word/Excel and

Qualifications

• Minimum of 5 years experience within a healthcare environment.
• At least 5 years experience in patient registration and/or eligibility and benefits.
• Ability to work independently and in a team environment.
• Must maintain a high level confidentiality.
• Must work well in stressful environments without compromising quality and accuracy.

Responsibilities

• Rotate through all Patient Access areas and fill-in wherever needed to provide coverage.
• Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities.
• Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments.
• Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures.
• Exhibit an expert understanding of registration and contractual requirements of the various payers.
• Promotes team building. Communicates well with Supervisor, co-workers and the administrative team.
• Assist with auditing accounts and denial management.

Skills

Customer service

Communication

Teamwork

Independence

Windows/Office

Education

Some college or post HS education preferred

Tools

Word

Excel

Job description

Adventist HealthCare’s White Oak Medical Center is seeking an experienced Patient Access Lead to oversee registration, eligibility and bed control activities. The role supports a 40-hour work week with an evening shift and rotation across access areas to ensure accurate patient data and compliant payer processing.

The candidate should have at least 5 years in healthcare patient access, strong customer service, and the ability to work well under pressure, with proficiency in Word/Excel and