Lead Patient Access Advocate

Intuitive-Health; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Intuitive Health is seeking a Lead Patient Access Advocate to oversee registration operations at our Oklahoma City location. The role focuses on driving team performance, streamlining daily processes, and maintaining a welcoming environment for patients and staff.

You will lead scheduling, staff mentoring, and daily reconciliations while ensuring compliance with department policies and patient experience standards. Strong leadership and multitasking are essential to success.

Qualifications

• Experience leading a Patient Access team.
• Strong knowledge of patient registration processes and payer benefits.

Responsibilities

• Model patient experience expectations and ensure the team adheres to them.
• Drive Patient Access metrics (callbacks, bed placement, NPS, etc.).
• Maintain a friendly, professional Patient Access environment.
• Verify benefits, check patients in/out, and collect copayments/deductibles.
• Create and maintain the Patient Access schedule for the location.
• Cover voids when coverage is unavailable.
• Train and mentor new Patient Access staff.
• Assist leadership with interviewing candidates and onboarding.
• Reconcile cash, card receipts, petty cash, and deposits daily.
• Reconcile ED acknowledgment forms and related records.
• Lead quarterly Patient Access staff meetings.
• Work during downtimes and ensure patient data integrity.

Skills

Leadership

Team coordination

Patient Access

Operations

Job description

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Job Description

The Lead Patient Access Advocate displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies, which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence.

This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.

In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. The ability to multitask is a must.

• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Patient Access Schedule for assigned location.
• Covers voids or when coverage is not located
• Train and mentor new Patient Access staff.
• Assist leader in interviewing candidates
• Prepare appropriate access for new hires
• Implement Patient Access Policies and Procedures with input from Leadership.
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Patient Access Staff Meetings
• Assigned to work all Downtimes
• Reconciles and backloads all patient info