Patient Access Lead — Experience & Operations

Intuitive Health; Temple (TX); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Intuitive Health is seeking a Lead Patient Access Advocate for our Temple location. The role focuses on guiding the Patient Access Team, improving daily operations, and ensuring adherence to policies.

The position requires leadership in staff coordination and patient flow optimization. The candidate should have 2+ years in medical offices, experience in supervisory roles, and strong communication skills to maintain a friendly patient environment.

Competenze

• High School Diploma or GED required.
• 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred.
• Minimum of 2 years’ experience in a medical office setting.
• Minimum of 2 years’ experience in a supervisory or lead role preferred.
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize multiple demands.
• Exceptional communication skills and customer service is required.

Mansioni

• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Driving Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Patient Access Schedule for assigned location.
• Covers voids or when coverage is not located
• Train and mentor new Patient Access staff.
• Assist leader in interviewing candidates
• Prepare appropriate access for new hires
• Complete first 90-day review for new hires
• Implement Patient Access Policies and Procedures with input from Leadership.
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Patient Access Staff Meetings
• Assigned to work all Downtimes
• Maintains Downtime Binder
• Reconciles and backloads all patient info
• Ensures staff is trained in this process
• Follow HIPAA policies and procedures
• Follow and enforce all company policies.

Conoscenze

Exceptional communication

Customer service

Computer literacy

Multitasking & prioritization

Formazione

High School Diploma or GED

2-4-year college degree preferred

Descrizione del lavoro

Intuitive Health is seeking a Lead Patient Access Advocate for our Temple location. The role focuses on guiding the Patient Access Team, improving daily operations, and ensuring adherence to policies.

The position requires leadership in staff coordination and patient flow optimization. The candidate should have 2+ years in medical offices, experience in supervisory roles, and strong communication skills to maintain a friendly patient environment.