Patient Access Lead: Operations & Team Mentor

Houston Methodist; Houston (TX); On-site; USD 80,000 - 115,000; Full time

Job summary

Houston Methodist is seeking a Lead Patient Access Services professional to oversee daily operations, coordinate staff, and mentor colleagues. The role involves registration, scheduling, insurance verification, and acting as the liaison among patients, physicians, and insurers.

This position emphasizes leadership, data reporting, quality audits, and adherence to hospital policies while supporting after-hours on-call coverage as needed.

Qualifications

• Four years of experience in patient access services such as registration, scheduling, or insurance verification.
• Proficiency in English speech and writing with patient-facing responsibilities.
• Ability to train and mentor staff and lead process improvements.

Responsibilities

• Coordinates routine department duties and follows up on projects.
• Handles patient registration, scheduling, and insurance verification as assigned.
• Acts as liaison among patients, staff, physicians, and insurers.
• Monitors patient throughput and supports quality and safety initiatives.
• Provides mentorship and leads within the team on daily operations.

Skills

Customer service

Communication

Team leadership

Problem solving

Data analysis

Confidentiality

Computer skills

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Some college preferred

Tools

Hospital Information Systems

Office software

Job description

Houston Methodist is seeking a Lead Patient Access Services professional to oversee daily operations, coordinate staff, and mentor colleagues. The role involves registration, scheduling, insurance verification, and acting as the liaison among patients, physicians, and insurers.

This position emphasizes leadership, data reporting, quality audits, and adherence to hospital policies while supporting after-hours on-call coverage as needed.