Patient Access Team Lead — Elevate the Patient Experience

LCMC Health; Irvine (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

LCMC Health in California is seeking a Patient Access Supervisor to lead a team responsible for patient registration, check-in, check-out, and financial services. You will coach staff, monitor performance, and ensure a smooth patient experience from entry through exit.

The role emphasizes staff development, process improvement, and collaboration with leaders to optimize operations in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED; 4+ years in customer service in healthcare or related fields.
• At least 2 years of direct Patient Access experience.
• Experience in Patient Access, registration, revenue cycle, or healthcare operations.

Responsibilities

• Lead and support a team of Patient Access Representatives
• Coach, mentor, and develop team members
• Monitor patient flow and create a smooth, efficient experience
• Oversee registration, check-in, check-out, and financial services
• Manage revenue cycle work queues and department metrics
• Resolve escalated patient and account concerns with professionalism
• Participate in hiring, scheduling, payroll, performance evaluations, and staff development
• Conduct quality audits to ensure compliance and operational excellence
• Partner with leadership to identify continuous process improvement opportunities

Skills

Leadership

Patient Access

Customer Service

Communication

Problem Solving

Process Improvement

Team Building

Education

High School Diploma or GED

Associate’s Degree or higher

Epic experience

Tools

Epic

Job description

LCMC Health in California is seeking a Patient Access Supervisor to lead a team responsible for patient registration, check-in, check-out, and financial services. You will coach staff, monitor performance, and ensure a smooth patient experience from entry through exit.

The role emphasizes staff development, process improvement, and collaboration with leaders to optimize operations in a fast-paced healthcare setting.