Patient Access Team Lead - Elevate Patient Experience

HCA Healthcare; Austin (TX); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Employee stock purchase plan

Tuition assistance

Certification support

Fertility benefits

Life insurance

Disability coverage

Job summary

HCA Healthcare seeks a Patient Access Team Lead at St. David's North Austin Medical Center to optimize registration workflows and staffing. You will guide staff, monitor QA metrics, and ensure compliance with policies while delivering strong patient service.

You will collaborate with nurses and ancillary teams to maintain a smooth patient experience and staffing coverage, with a focus on timely, accurate patient registration and financial transactions.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• Relieve staff during sick/vacation time when appropriate.
• Secure all signatures necessary for treatments and related processes.
• Work closely with nursing and ancillary departments to maintain teamwork.
• Excel in all functions performed by patient representatives in registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Skills

Staff scheduling

AIDET adherence

Customer service

QA reporting

Registration operations

On-call duties

Education

High school diploma or GED

1 year related experience

Job description

HCA Healthcare seeks a Patient Access Team Lead at St. David's North Austin Medical Center to optimize registration workflows and staffing. You will guide staff, monitor QA metrics, and ensure compliance with policies while delivering strong patient service.

You will collaborate with nurses and ancillary teams to maintain a smooth patient experience and staffing coverage, with a focus on timely, accurate patient registration and financial transactions.