Patient Access Team Lead

HCA Healthcare; Austin (TX); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Employee stock purchase plan

Tuition assistance

Certification support

Fertility benefits

Life insurance

Disability coverage

Job summary

HCA Healthcare seeks a Patient Access Team Lead at St. David's North Austin Medical Center to optimize registration workflows and staffing. You will guide staff, monitor QA metrics, and ensure compliance with policies while delivering strong patient service.

You will collaborate with nurses and ancillary teams to maintain a smooth patient experience and staffing coverage, with a focus on timely, accurate patient registration and financial transactions.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• Relieve staff during sick/vacation time when appropriate.
• Secure all signatures necessary for treatments and related processes.
• Work closely with nursing and ancillary departments to maintain teamwork.
• Excel in all functions performed by patient representatives in registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Skills

Staff scheduling

AIDET adherence

Customer service

QA reporting

Registration operations

On-call duties

Education

High school diploma or GED

1 year related experience

Job description

Schedule:

Monday - Friday; 12pm to 8:30pm; rotating weekends.

Do you want to join an organization that invests in you as a Patient Access Team Lead? At St. David's North Austin Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving .
• Register all patient types.
• Assists in resolving patient concerns.

What qualifications you will need:

• High school diploma or GED preferred.
• At least one year of related experience required.

Benefits

St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Access Team Lead opening. Qualified candidates will be contacted for interviews.