Patient Access Team Lead

CHI Health Saint Elizabeth; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

CHI Health St. Elizabeth seeks a Patient Access Team Lead to provide operational leadership within the revenue cycle, guiding hospital-based access areas and ensuring smooth patient flow.

You will mentor Patient Access Representatives, Financial Counselors, and eligibility staff, coordinate workflows across Emergency, Admitting, and Registration, and escalate complex insurance or patient account issues to maintain compliance and service excellence.

Qualifications

• 3–5 years in healthcare registration or patient access.
• Experience leading a team in a hospital setting.
• Knowledge of insurance verification and patient financial processes.
• Familiar with EMTALA regulatory requirements.

Responsibilities

• Lead and mentor Patient Access Representatives and staff.
• Coordinate workflows across emergency, admitting, and registration.
• Escalate complex insurance and patient account issues.
• Ensure regulatory compliance and service quality.

Skills

Leadership

Healthcare registration

Mentoring

Operational leadership

Regulatory compliance

Education

Bachelor’s degree in business management or healthcare administration

Tools

Epic EHR

Meditech EHR

Job description

Where You'll Work

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women's health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.

Job Summary and Responsibilities

As our Patient Access Team Lead, you will serve as a subject-matter expert within the revenue cycle department, providing essential operational leadership for hospital-based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance.

Every day you will provide real-time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure the accurate and timely completion of registration activities. You will monitor daily task distribution and workflows to identify operational risks, reduce delays in patient care, and facilitate effective communication between clinical teams and revenue cycle partners. Your daily contributions will focus on reinforcing best practices, assisting with complex financial clearance tasks, and ensuring our team remains aligned with organizational mission and core values.

To be successful in this role, you will possess 3-5 years of experience in healthcare registration, admitting, or hospital-based patient access, along with a demonstrated background in a lead or senior capacity. You must have a strong working knowledge of insurance verification, patient financial processes, and regulatory requirements like EMTALA. Candidates who are proficient in electronic health record (EHR) systems such as Epic or Meditech and hold a bachelor's degree in business management or healthcare administration are highly encouraged to apply. You are a detail-oriented professional with a commitment to patient experience and the ability to mentor team members in a fast-paced clinical environment.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 3-5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire