Patient Access Team Lead

CommonSpirit Health; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

CHI Health St. Elizabeth in Lincoln, Nebraska, is seeking an experienced Patient Access Team Lead to provide subject-matter expert leadership within the revenue cycle, coordinating workflows across emergency, admitting, and registration areas.

You will act as the primary escalation point for complex insurance and patient account issues, driving operational excellence and regulatory compliance. Each day you will guide Patient Access Representatives, Financial Counselors, and eligibility staff to

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated knowledge of insurance verification, patient financial processes, and EMTALA requirements.

Responsibilities

• Provide operational leadership for hospital-based patient access areas and coordinate workflows across emergency, admitting, and registration departments.
• Mentor Patient Access Representatives, Financial Counselors, and eligibility staff to ensure accurate and timely registration activities.
• Escalate complex insurance and patient account issues and ensure regulatory compliance while maintaining service quality.

Skills

Leadership

Mentoring

Insurance verification

EMTALA

Regulatory compliance

Process improvement

Epic

Meditech

Education

Bachelor's degree in business management or healthcare administration

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

As ourPatient Access Team Lead, you will serve as a subject‑matter expert within the revenue cycle department, providing essential operational leadership for hospital‑based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance.

Every day you will provide real‑time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure the accurate and timely completion of registration activities. You will monitor daily task distribution and workflows to identify operational risks, reduce delays in patient care, and facilitate effective communication between clinical teams and revenue cycle partners. Your daily contributions will focus on reinforcing best practices, assisting with complex financial clearance tasks, and ensuring our team remains aligned with organizational mission and core values.

To be successful in this role, you will possess 3–5 years of experience in healthcare registration, admitting, or hospital‑based patient access, along with a demonstrated background in a lead or senior capacity. You must have a strong working knowledge of insurance verification, patient financial processes, and regulatory requirements like EMTALA. Candidates who are proficient in electronic health record (EHR) systems such as Epic or Meditech and hold a bachelor’s degree in business management or healthcare administration are highly encouraged to apply. You are a detail‑oriented professional with a commitment to patient experience and the ability to mentor team members in a fast‑paced clinical environment.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260‑bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women’s health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.