Patient Access Team Lead

CHI; Omaha (NE); On-site; USD 26,000 - 39,000; Full time

Job summary

CHI Health Creighton University Medical Center - Bergan Mercy seeks a Patient Access Team Lead to oversee hospital-based access operations and coordinate workflows across emergency, admitting, and registration departments.

You will mentor staff, resolve complex insurance and patient account issues, and ensure regulatory compliance while maintaining a focus on patient experience and efficient registration processes.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or related hospital-based role required.
• Prior experience in senior/lead capacity within patient access or registration.
• Experience supporting Emergency Department, main registration, or admitting workflows.

Responsibilities

• Provide operational leadership for hospital-based access areas including emergency, admitting, and registration.
• Escalate and resolve complex insurance, authorization, and patient account issues.
• Guide and mentor Patient Access Representatives, Financial Counselors, and eligibility staff.
• Monitor workflows, reduce delays in patient care, and communicate with clinical teams and revenue cycle partners.
• Ensure compliance with EMTALA and other regulatory requirements.

Skills

Healthcare registration

Leadership

Regulatory compliance

Education

Bachelor's degree in healthcare administration

Tools

Epic EHR

Meditech

Job description

Job Summary And Responsibilities

As our Patient Access Team Lead, you will serve as a subject‑matter expert within the revenue cycle department, providing essential operational leadership for hospital‑based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance.

Every day you will provide real‑time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure the accurate and timely completion of registration activities. You will monitor daily task distribution and workflows to identify operational risks, reduce delays in patient care, and facilitate effective communication between clinical teams and revenue cycle partners. Your daily contributions will focus on reinforcing best practices, assisting with complex financial clearance tasks, and ensuring our team remains aligned with organizational mission and core values.

To be successful in this role, you will possess 3–5 years of experience in healthcare registration, admitting, or hospital‑based patient access, along with a demonstrated background in a lead or senior capacity. You must have a strong working knowledge of insurance verification, patient financial processes, and regulatory requirements like EMTALA. Candidates who are proficient in electronic health record (EHR) systems such as Epic or Meditech and hold a bachelor’s degree in business management or healthcare administration are highly encouraged to apply. You are a detail‑oriented professional with a commitment to patient experience and the ability to mentor team members in a fast‑paced clinical environment.

Required

Job Requirements

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient‑centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Pay Range

$19.87 - $28.06 /hour