Patient Access Team Lead

CHI; Lincoln (NE); On-site; USD 28,000 - 39,000; Full time

Job summary

CHI Health St. Elizabeth in Lincoln, NE seeks a Patient Access Team Lead to guide revenue cycle operations across emergency, admitting, and registration areas.

You will mentor Patient Access Representatives, Financial Counselors, and eligibility staff, ensuring accurate registrations and timely financial clearance. Ideal candidates have 3–5 years in hospital-based patient access with leadership experience, strong knowledge of insurance verification, EMTALA, and experience with Epic or Meditech.

Qualifications

• 3–5 years in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Experience leading or supervising within patient access or registration.
• Knowledge of insurance verification, patient financial processes, and EMTALA or related regulations.

Responsibilities

• Provide real-time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff.
• Coordinate workflows across Emergency, admitting, and main registration areas to reduce delays.
• Serve as escalation point for complex insurance, authorization, and patient account issues.
• Mentor team members in a fast-paced clinical environment and reinforce best practices.

Skills

Team leadership

Revenue cycle

Insurance verification

Mentoring

Regulatory compliance

Education

Bachelor’s degree in business management or healthcare administration

Tools

Epic

Meditech

Job description

Job Summary And Responsibilities

As our Patient Access Team Lead, you will serve as a subject‑matter expert within the revenue cycle department, providing essential operational leadership for hospital‑based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance.

As our Patient Access Team Lead, you will serve as a subject‑matter expert within the revenue cycle department, providing essential operational leadership for hospital‑based access areas. You will play a pivotal role in ensuring the seamless coordination of workflows across emergency, admitting, and registration departments. By acting as the primary point of escalation for complex insurance, authorization, and patient account issues, you will drive operational excellence and help maintain the highest standards of service quality and regulatory compliance. Every day you will provide real‑time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff to ensure the accurate and timely completion of registration activities. You will monitor daily task distribution and workflows to identify operational risks, reduce delays in patient care, and facilitate effective communication between clinical teams and revenue cycle partners. Your daily contributions will focus on reinforcing best practices, assisting with complex financial clearance tasks, and ensuring our team remains aligned with organizational mission and core values.

To be successful in this role, you will possess 3–5 years of experience in healthcare registration, admitting, or hospital‑based patient access, along with a demonstrated background in a lead or senior capacity. You must have a strong working knowledge of insurance verification, patient financial processes, and regulatory requirements like EMTALA. Candidates who are proficient in electronic health record (EHR) systems such as Epic or Meditech and hold a bachelor’s degree in business management or healthcare administration are highly encouraged to apply. You are a detail-oriented professional with a commitment to patient experience and the ability to mentor team members in a fast‑paced clinical environment.

Required

Job Requirements

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital‑based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire

Preferred

• Bachelors Other Bachelor’s degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech required or strongly preferred., upon hire

Where You'll Work

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women’s health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.

Pay Range

$19.87 - $28.06 /hour