Patient Access Representative

CHI Health Saint Elizabeth; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CHI Health Saint Elizabeth in Lincoln, NE, is seeking a Patient Access Representative to facilitate patient registration and admitting across hospital access points, including the Emergency Department. You will verify insurance, collect payments, and schedule appointments while ensuring data accuracy and patient privacy.

You must have a high school diploma or GED and about one year of healthcare experience.

Qualifications

• High school diploma or GED required at hire.
• 1 year of relevant healthcare or patient access experience preferred with knowledge of patient registration procedures and health insurance payers.
• Strong analytical, communication, and organizational skills; ability to handle high-volume workloads.
• Proficiency in Microsoft Office and data entry; commitment to patient privacy and regulatory standards.

Responsibilities

• Register and admit patients at multiple hospital access points to ensure accurate data.
• Verify insurance eligibility and benefits; inform patients of financial responsibilities and collect payments.
• Schedule and revise appointments; scan and index patient records.
• Provide high-quality support via telephone and other channels to ensure smooth patient access and revenue cycle operations.

Skills

Communication

Data entry

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Job description

Job Summary and Responsibilities

As ourPatient Access Representativeyou will be a vital front-line professional, responsible for facilitating seamless patient registration and admitting functions across various hospital access points, including the Emergency Department and main registration. Your role is essential in ensuring the accuracy and integrity of patient data, which directly supports efficient workflows and contributes to a positive patient experience. You will serve as a key link between patients, their families, and our healthcare teams, operating within a framework of relationship-based care and strict organizational compliance.

Every day you will gather, verify, and update critical patient demographic and insurance information while managing confidential documentation within the electronic health record. You will perform insurance eligibility and benefits verification, communicate financial responsibilities to patients, and collect payments at the time of service. Additionally, you will schedule and revise appointments, scan and index patient records, and provide high-quality support via telephone and other communication channels to ensure smooth patient access and operational continuity.

To be successful in this role, you will need a high school diploma or GED and one year of relevant experience in a healthcare or patient access setting, along with a solid understanding of insurance payers and registration procedures. You must possess strong analytical, communication, and organizational skills, with the ability to manage high-volume workloads and resolve routine discrepancies independently. Proficiency in Microsoft Office and data entry, combined with a commitment to maintaining patient privacy and adherence to all regulatory standards, is required to help us advance our mission and values through excellence in revenue cycle operations.

Job Requirements

Required

• High School Graduate upon hire Required or
• High School GED upon hire Required and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women’s health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.