Patient Access Team Lead

Parrish Medical Center; Titusville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Team Lead. This role is pivotal in ensuring the smooth operation of patient registration, promoting a culture of excellence, and providing leadership to the team. You will be responsible for overseeing daily activities, maintaining quality assurance standards, and ensuring compliance with departmental policies. The ideal candidate will have a strong background in customer service and team leadership, with a commitment to enhancing the patient experience. Join a supportive environment where your contributions will significantly impact patient care and operational success.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Program

Tuition Reimbursement

Annual Personal Leave Bank

Qualifications

• 2 years experience in patient registration roles required.
• Experience as Patient Access Representative I and II is necessary.

Responsibilities

• Oversee daily registration activities and ensure compliance with standards.
• Assist in creating staff schedules and maintain QA statistics.
• Provide excellent customer service and resolve patient concerns.

Skills

Customer Service

Team Leadership

Scheduling

Quality Assurance

Education

High School Diploma or GED

Job description

Department: Patient Registration

Schedule/Status: Varies; Full Time

Standard Hours/Week: 40

General Description: This position reports to the Patient Access Manager/Supervisor. The Patient Access Team Lead is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice; performing Patient Access Representative II responsibilities in addition to providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manage; and provide assistance to team as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.

Key Responsibilities:

Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.

Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.

Oversee the daily activities of the registration area to ensure department standards are met.

Assists Supervisor and/or Manager in educating registration team of any changes pertinent to their roles.

When appropriate, relieve staff members during employee sick/vacation time.

Excel in all functions performed by patient registration in all registration areas.

Always maintain professional image and demonstrate excellent customer service.

Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.

Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.

Collect/request deposits and copays.

Assume on-call responsibilities to ensure adequate staffing and problem-solving.

Register all patient types.

Assists in resolving patient concerns.

Assist Supervisor or Manager to ensure all personnel department policies and procedures are followed.

Act in capacity of Supervisor or Manager in his/her absence, and inform Supervisor or Manager of all issues upon his/her return.

Maintains effectiveness of patient flow.

Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements.

Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Always serves to fulfill the mission; practices and adheres to the Code of Conduct/Standards of Behavior/Values.

Demonstrates knowledge and understanding of organizational policies, procedures and systems.

Participates in process improvement initiatives.

Performs other duties as assigned.

Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

High School Diploma or GED required

Work Experience:

2 years experience required

1 year as Patient Access Representative I and 1 year as Patient Access Representative II

Required Licenses, Certifications, Registrations:

N/A

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

Benefits Start on Day 1

Health, Dental and Vision Insurance

403(b) Retirement Program

Tuition Reimbursement/Educational Assistance

EAP, Flex Spending, Accident, Critical and Other Applicable Benefits

Annual Accrual of 152 Personal Leave Bank (PLB) Hours