Team Leader - Seasonal

Concentrix; United States; Remote; USD 43,000 - 50,000; Full time

Job summary

Join a leading global organization as a Seasonal Team Leader, where you'll supervise call center associates, ensure performance metrics are met, and foster a supportive team environment. This remote role offers career growth opportunities and comprehensive training. Enjoy competitive pay and benefits while working in a people-first culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Training Days

Qualifications

• Two to four years of relevant experience preferred.
• Ability to mentor, coach and provide direction to a team.

Responsibilities

• Supervise day-to-day activities of call center associates.
• Coach team members to achieve performance metrics.
• Conduct team meetings and promote company values.

Skills

Communication

Coaching

Leadership

Multi-tasking

Problem Solving

Education

Associate's degree

Job description

Job Title:

Team Leader - Seasonal

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Seasonal Team Leader at Concentrix is just the right place for you!

As a remote Seasonal Team Leader, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Team Leader (Remote) role include:

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $43,888.00 - $49,374.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, vision insurance, employee assistance program (EAP), 401(k), paid time off, holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in various topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and more
• Health and wellness programs with trained partners
• Mentorship programs supporting your career growth
• Work-from-home convenience with company-supplied technologies
• Programs and events promoting diversity, equity, inclusion, sustainability, and community support
• Celebrations like Concentrix Day, Game-Changer Appreciation Day, and others
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the perfect next step, we want to hear from you. Apply today and join over 440,000 global game-changers calling Concentrix their employer of choice. The application deadline is May 11, 2025.

Location: USA, VA, Work-at-Home

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: While performing the duties, you will regularly operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary.

California Residents: By submitting your information, you acknowledge access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an equal opportunity employer committed to a workplace free from unlawful discrimination and harassment, respecting all protected classes and statuses.

For more information on your EEO rights, visit the provided websites. To request accommodations, click here. To review the Affirmative Action Plan, click here.

About the company

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands.