Patient Access Team Lead

Catholic Health Initiatives; Omaha (NE); On-site; USD 28,000 - 39,000; Full time

Job summary

CHI Health Immanuel is seeking an experienced leader to oversee patient access operations across multiple hospital registration and admitting workflows. You will act as a subject-matter expert, guiding staff, resolving complex registration and payer issues, and ensuring timely, accurate access activities to support a positive patient experience.

The role requires 3-5 years in patient access with senior capacity and experience with Epic and/or Meditech, in a setting like Emergency Department or

Qualifications

• 3-5 years in patient access or related role.
• Experience as senior/lead capacity within patient access or registration.
• Experience supporting hospital-based access areas like ED, Main Registration, Admitting.

Responsibilities

• Provide day-to-day operational leadership and workflow coordination for hospital-based patient access operations.
• Serve as escalation point for complex registration, insurance, and patient account issues.
• Collaborate with supervisors and managers to ensure policy adherence and service quality.

Skills

Patient access leadership

Healthcare registration

Workflow coordination

EHR familiarity (Epic/Meditech)

Education

Bachelor's degree in business management or healthcare administration

Tools

Epic

Meditech

Job description

Job Summary and Responsibilities

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

Job Requirements

Required:

• 3-5 years in patient access, healthcare registration, admitting, or a related access role.

• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.

• Demonstrated experience supporting hospital-based access areas, including Emergency Department, Main Registration, Admitting, or related workflows.

• Experience using electronic health record systems, such as Epic, and/or Meditech (or strongly preferred).

Preferred

Bachelor's degree in business management, healthcare administration, or similar background.

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.

Pay Range

$19.87 - $28.06 /hour

We are an equal opportunity/affirmative action employer.