Patient Access Representative Sr

Catholic Health Initiatives; Omaha (NE); On-site; USD 25,000 - 34,000; Full time

Job summary

Catholic Health Initiatives is hiring for a Patient Access role at CHI Health Creighton University Medical Center - Bergan Mercy. The position focuses on registration and admitting functions across multiple hospital access areas, with emphasis on insurance verification, benefits review, and patient financial communication.

The role requires 1–3 years of related healthcare experience and a high school diploma or GED.

Qualifications

• High School Diploma or GED required at hire.
• 1–3 years of experience in patient access or related healthcare administrative role.
• Experience with insurance verification, benefits review, or registration workflows required.

Responsibilities

• Perform patient registration and admitting functions across hospital access areas.
• Handle moderately complex registration and encounter scenarios with insurance verification and patient financial communication.
• Apply judgment to resolve discrepancies and escalate complex issues as needed.
• Communicate estimated patient financial responsibility and collect payments where appropriate.
• Flexibly support across access points during high-volume or high-acuity periods.
• Serve as an informal resource to staff and guide workflow usage.

Skills

Insurance verification

Benefits review

Registration workflows

Education

High School Diploma

GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, including but not limited to Emergency Department, main registration, admitting, and payer notification workflows. Handles moderately complex registration and encounter scenarios involving insurance verification, benefits review, and patient financial responsibility communication across varied payers or non‑standard workflows. Supports operational continuity by flexing across access points and assisting during high-volume or high‑acuity periods to ensure timely completion of patient access activities. Serves as an informal resource to less experienced staff and collaborates with internal departments to resolve access-related issues and support workflow efficiency. Engages with the healthcare team and patients/families to identify and address access needs while demonstrating accountability for relationship-based care, organizational mission, and core values.

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.

Job Requirements

Required:

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows required., upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Pay Range

$18.06 - $25.51 /hour

We are an equal opportunity/affirmative action employer.