Patient Access Representative

Commonspirit-Health; Omaha (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

CHI Health Lakeside in West Omaha is hiring for a patient access role focused on registration, scheduling, and insurance verification. You will ensure accurate demographic and insurance data within the EHR and support patient access workflows during busy periods.

Collaborating with the healthcare team, you will maintain a positive patient experience, explain financial responsibilities, and assist with payments at the point of service while adhering to privacy and regulatory standards.

Qualifications

• High School Graduate or GED required.
• 1 year relevant experience in healthcare, patient access preferred, with knowledge of patient registration procedures, documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic info, insurance eligibility and benefits verification.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via phone and other approved channels, documenting interactions per procedures.

Skills

Patient registration procedures

Insurance verification

Customer service

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalare complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate or GED
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.