Patient Access Representative Sr

CHI Health Creighton University Medical Center - Bergan Mercy; Omaha (NE); On-site; USD 34,000 - 52,000; Full time

Job summary

CHI Health Creighton University Medical Center - Bergan Mercy is seeking a Patient Access Clerk to support registration and admitting workflows across hospital access points, including Emergency Department and main registration. You will verify insurance, discuss benefits, and communicate patient financial responsibility at the point of service.

You will collaborate with hospital teams to resolve access issues, assist during high-volume periods, and help ensure timely patient processing in a

Qualifications

• High School General Studies graduate (or GED) upon hire.
• 1-3 years of experience in patient access, healthcare registration, or related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows required.

Responsibilities

• Perform patient registration and admitting functions across hospital access areas.
• Handle moderately complex registration and encounter scenarios with insurance verification and benefits review.
• Communicate patient financial responsibility and collect payments when appropriate.
• Support continuity by flexing across access points during high-volume periods.
• Serve as informal resource to PAR I staff on workflows and systems.
• Collaborate with internal departments to resolve access-related issues.

Education

High School Diploma / General Studies

High School GED General Studies

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, including but not limited to Emergency Department, main registration, admitting, and payer notification workflows. Handles moderately complex registration and encounter scenarios involving insurance verification, benefits review, and patient financial responsibility communication across varied payers or non- standard workflows. Supports operational continuity by flexing across access points and assisting during high-volume or high-acuity periods to ensure timely completion of patient access activities. Serves as an informal resource to less experienced staff and collaborates with internal departments to resolve access-related issues and support workflow efficiency. Engages with the healthcare team and patients/families to identify and address access needs while demonstrating accountability for relationship-based care, organizational mission, and core values.

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non- standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Job Requirements

Required:

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows required., upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.