Patient Access Team Lead

CommonSpirit Health; Omaha (NE); On-site; USD 28,000 - 39,000; Full time

Job summary

CommonSpirit Health is seeking an experienced leader for hospital-based patient access operations, covering ED registration, admitting and payer workflows.

You will serve as a subject-matter expert, guiding staff, resolving complex patient accounts issues, and ensuring timely, accurate access activities while upholding our mission and values.

Qualifications

• 3–5 years in patient access, registration or related roles.
• Experience leading senior staff in patient access.
• Experience supporting hospital-based access areas (ED, main registration, admitting).
• Experience with EHR systems (Epic and/or Meditech is preferred).

Responsibilities

• Provide day-to-day operational leadership for hospital-based patient access operations.
• Act as escalation point for complex registration, insurance, authorization, and patient accounts issues.
• Support staff with real-time guidance, workflow coordination and issue resolution.
• Collaborate with supervisors/managers to ensure policy adherence and service quality.
• Demonstrate accountability to mission, values and patient-centered care.

Skills

Leadership

Workflow coordination

Patient access/registration

EHR systems (Epic/Meditech)

Education

Bachelor's degree in business management or healthcare administration

Tools

Epic

Meditech

Job description

*Job Summary and Responsibilities*

Provides day-to-day operational leadership and workflow coordination for hospital-based patient access operations across assigned access areas, which may include Emergency Department, main registration, admitting, and payer notification workflows. Serves as a subject-matter expert in patient access functions and acts as the first point of escalation for complex registration, insurance, authorization, and patient account issues. Supports patient access staff by providing real-time guidance, workflow coordination, and issue resolution to ensure timely, accurate completion of access activities and a positive patient experience. Collaborates closely with supervisors and managers to support operational continuity, service quality, and adherence to established policies and procedures. Demonstrates accountability for relationship-based care, organizational mission, and core values.

• Job Requirements*Required:
• 3-5 years in patient access, healthcare registration, admitting, or a related access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, Main Registration, Admitting, or related workflows.
• Experience using electronic health record systems, such as Epic, and/or Meditech (or strongly preferred).

Preferred

• Bachelor's degree in business management, healthcare administration, or similar background.

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

*Pay Range*

$19.87 - $28.06 /hour