Patient Access & Surgery Scheduling Leader

Socket.dev; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

Socket.dev in Cincinnati, OH, is seeking a Manager, Patient Access and Surgery Scheduling Operations to lead centralized call center and scheduling teams. You will oversee staffing, workflow design, and performance to improve access, accuracy, and patient experience.

Responsibilities include coordinating with providers, ensuring HIPAA compliance, developing standard procedures, and driving continuous improvement using data and dashboards.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business administration, or related field preferred.
• Experience in healthcare operations, call center, or scheduling settings is desirable.
• Strong leadership and communication abilities with attention to detail and confidentiality.

Responsibilities

• Lead daily operations through supervisory roles with accountability for work queues, staffing, and service levels.
• Standardize workflows from scheduling requests to case confirmation and patient communication.
• Ensure HIPAA compliance and effective coordination with providers, facilities, and ancillary teams.

Skills

Leadership

Communication

Data analysis

Scheduling

Patient access

Problem solving

Collaboration

IT literacy

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare administration or related field

Tools

Microsoft Office

EHR systems

Practice management systems

Call center technology

Job description

Socket.dev in Cincinnati, OH, is seeking a Manager, Patient Access and Surgery Scheduling Operations to lead centralized call center and scheduling teams. You will oversee staffing, workflow design, and performance to improve access, accuracy, and patient experience.

Responsibilities include coordinating with providers, ensuring HIPAA compliance, developing standard procedures, and driving continuous improvement using data and dashboards.