Scheduling Team Lead, Patient Access

TriHealth; Norwood (OH); On-site; USD 43,000 - 65,000; Full time

Job summary

TriHealth in Norwood, OH, is seeking a supervisor to oversee the Scheduling Associates in the Customer Connections Center. The role involves directing daily activities, monitoring workflow, and ensuring timely responses to inquiries.

It requires leadership in a call-heavy environment and collaboration with the supervisor on staff development and weekly huddles. The ideal candidate will have 2-3 years of customer service experience, 1-2 years in healthcare/insurance, and strong verbal/written

Qualifications

• High School Diploma or GED is required.
• 2-3 years of Customer Service experience is required.
• 1-2 years in Healthcare and/or Insurance industry is required.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer-service focus.

Responsibilities

• Oversee daily work and provide direction to Scheduling Associates.
• Handle calls for 50% of scheduled hours and ensure smooth workflow.
• Coordinate with Supervisor on performance, process improvements, and staffing.

Skills

Customer Service

Verbal communication

Written communication

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

TriHealth in Norwood, OH, is seeking a supervisor to oversee the Scheduling Associates in the Customer Connections Center. The role involves directing daily activities, monitoring workflow, and ensuring timely responses to inquiries.

It requires leadership in a call-heavy environment and collaboration with the supervisor on staff development and weekly huddles. The ideal candidate will have 2-3 years of customer service experience, 1-2 years in healthcare/insurance, and strong verbal/written