Patient Access & Support Specialist

Mainline Health Systems Inc; Monticello (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mainline Health Systems, Inc. is seeking a Patient Support Specialist to join the Patient Support team.

You will perform clerical duties to prepare patients for visits, arrange payment, and support a Patient Centered Medical Home model of care. You will greet patients, verify insurance eligibility, register patients, collect fees, coordinate appointments, balance daily deposits, maintain lobby appearance, and collaborate with providers and staff to ensure smooth operations across multiple

Qualifications

• High school diploma or GED required.
• Secretarial training preferred; prior secretarial experience desirable.
• Minimum five years secretarial experience desirable.
• Ability to use current office machines and equipment.
• Typing speed of at least 60 words per minute.
• Effective communication skills with staff, patients and the public.

Responsibilities

• Greet patients courteously and answer questions.
• Verify patient confidentiality and provide necessary information.
• Answer and transfer calls and document telephone encounters.
• Verify sliding fee eligibility and annual updates of required documents.
• Collect and receive patient fees and handle billing basics.
• Register patients with accurate background and demographics; check in/out.
• Balance daily deposits and perform end-of-day close-out.
• Maintain lobby appearance and direct patient flow to appropriate areas.
• Inform patients of schedule changes and provider availability.
• Ensure EMR data entry and paper record scanning is completed daily.

Skills

Secretarial experience

Communication skills

Typing 60 wpm

Office equipment operation

Education

High School Diploma or GED

Secretarial training preferred

Tools

Office machines/equipment

Job description

Mainline Health Systems, Inc. is seeking a Patient Support Specialist to join the Patient Support team.

You will perform clerical duties to prepare patients for visits, arrange payment, and support a Patient Centered Medical Home model of care. You will greet patients, verify insurance eligibility, register patients, collect fees, coordinate appointments, balance daily deposits, maintain lobby appearance, and collaborate with providers and staff to ensure smooth operations across multiple