Patient Access & Support Specialist

Chestnut Health Systems Inc; Bloomington (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement with company match

Generous paid time off

Tuition reimbursement

Professional development opportunities

Job summary

Chestnut Health Systems is seeking a full-time Customer Service Representative in Bloomington, Illinois. In this role, you’ll help patients navigate their experience from the moment they call or walk through our doors.

You’ll answer questions, schedule appointments, complete registration and check-in, verify insurance information, collect payments, and help connect patients with the right services. We’re looking for someone who enjoys helping people, can juggle multiple priorities, and knows how

Qualifications

• High school diploma or equivalent required.
• Strong customer service background required.
• Healthcare, medical office, patient access, registration, scheduling, or similar experience is a plus.
• Experience with insurance verification, electronic medical records (EMR), or scheduling software preferred.

Responsibilities

• Welcome patients and visitors, provide directions, answer incoming calls, and connect callers with the appropriate staff or services.
• Interview patients in person and by phone to collect and update demographic, financial, insurance, and other information.
• Schedule appointments based on patient needs and coordinate nurse triage when medical concerns meet established red-flag protocols.
• Check patients in and out and ensure required forms, consents, disclosures, and signatures are completed.
• Verify insurance and payer eligibility using approved systems and update the electronic medical record (EMR).
• Answer questions regarding fees, collect and record payments, and obtain required identification and insurance documentation.
• Scan and attach documents to the patient record and provide backup support to medical records staff.
• Help maintain a safe, welcoming environment by following emergency procedures and monitoring patient and visitor activity.
• Participate in team meetings, quality improvement activities, training, and professional development.
• Collaborate with coworkers and provide backup support to keep daily operations running smoothly.
• Protect the confidentiality and security of patient, financial, and organizational information.
• Promote Chestnut's culture of customer service excellence and treat every individual with dignity, respect, and compassion.
• Perform other duties as assigned.

Skills

Customer service

Telephone skills

Communication

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification systems

Job description

Chestnut Health Systems is seeking a full-time Customer Service Representative in Bloomington, Illinois. In this role, you’ll help patients navigate their experience from the moment they call or walk through our doors.

You’ll answer questions, schedule appointments, complete registration and check-in, verify insurance information, collect payments, and help connect patients with the right services. We’re looking for someone who enjoys helping people, can juggle multiple priorities, and knows how