Patient Access & Front Desk Specialist

Chestnut Health Systems Inc; Granite City (IL); On-site; USD 22,041 - 23,419; Full time

Job summary

Chestnut Health Systems Inc in Granite City, IL is seeking a Customer Service Representative to support clinic operations and greet clients in a safe, welcoming environment. This full-time role handles intake, scheduling, insurance verification, and front office duties, with a standard Mon–Fri schedule 8:00 a.m.

– 5:00 p.m.; pay rate $16.00–$17.00 per hour. Candidates should have a high school diploma, strong communication skills, and proficiency with Microsoft Office; reliability and the

Qualifications

• High school diploma or equivalent.
• Strong customer service and telephone communication skills.
• Knowledge of standard office procedures and use of office equipment.
• Good interpersonal, organizational, and time-management skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic keyboarding skills and experience using Microsoft Office products.
• Ability to commute between locations as required.
• Valid driver’s license, private automobile insurance, and insurability.

Responsibilities

• Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment
• Collect demographic, financial, and insurance information in person and by phone
• Verify insurance coverage and current payer eligibility
• Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner
• Ensure electronic medical records are complete, accurate, and up to date
• Schedule appointments and support clinic flow and access to services
• Operate standard office equipment and support front office operations
• Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness
• Maintain confidentiality and protect sensitive client and organizational information
• Provide additional administrative and customer service support as assigned

Skills

Customer service

Telephone communication

Office procedures

Microsoft Office

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chestnut Health Systems Inc in Granite City, IL is seeking a Customer Service Representative to support clinic operations and greet clients in a safe, welcoming environment. This full-time role handles intake, scheduling, insurance verification, and front office duties, with a standard Mon–Fri schedule 8:00 a.m.

– 5:00 p.m.; pay rate $16.00–$17.00 per hour. Candidates should have a high school diploma, strong communication skills, and proficiency with Microsoft Office; reliability and the