Front Desk & Patient Services Specialist

Chestnut Health Systems; Granite City (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Chestnut Health Systems is seeking a Customer Service Representative for the Granite City, IL location. This full-time role serves as the first point of contact for clients and visitors, ensuring a safe, welcoming environment while supporting efficient clinic operations.

The position requires strong customer service and office skills, knowledge of Microsoft Office, and the ability to manage multiple tasks in a fast-paced setting. Local travel between sites may be needed.

Qualifications

• High school diploma or equivalent.
• Strong customer service and telephone communication skills.
• Knowledge of standard office procedures and use of office equipment.
• Experience using Microsoft Office products.

Responsibilities

• Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment.
• Collect demographic, financial, and insurance information in person and by phone.
• Verify insurance coverage and current payer eligibility.
• Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner.
• Ensure electronic medical records are complete, accurate, and up to date.
• Schedule appointments and support clinic flow and access to services.
• Operate standard office equipment and support front office operations.
• Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness.
• Maintain confidentiality and protect sensitive client and organizational information.
• Provide additional administrative and customer service support as assigned.
• Ability to commute between locations as required.
• Valid driver’s license, private automobile insurance, and insurability.

Skills

Customer service

Telephone communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Multitasking

Keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chestnut Health Systems is seeking a Customer Service Representative for the Granite City, IL location. This full-time role serves as the first point of contact for clients and visitors, ensuring a safe, welcoming environment while supporting efficient clinic operations.

The position requires strong customer service and office skills, knowledge of Microsoft Office, and the ability to manage multiple tasks in a fast-paced setting. Local travel between sites may be needed.