Patient Access & Experience Specialist

Rush Memorial; Rushville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rush Memorial in Rushville, IN seeks a Full-time Customer Service Representative to warmly greet patients, register demographics, verify insurance, collect signatures, and enter data into the hospital system. You will handle phone calls, schedule appointments, and direct patients to the right departments, ensuring a smooth first impression and accurate information flow.

The role requires excellent communication, attention to detail, ability to work under pressure, and a professional demeanor.

Qualifications

• Must have excellent communication and interpersonal skills with the ability to handle multiple tasks.
• Ability to prioritize and maintain composure under pressure while delivering quality service.
• Attention to detail and professional demeanor in a healthcare setting.

Responsibilities

• Register patients and collect demographic information.
• Assist in gathering and verifying insurance information and documents.
• Answer phone calls and direct inquiries to appropriate departments.
• Schedule patient appointments and manage the registration workflow in the hospital system.
• Maintain patient confidentiality and provide courteous service.

Skills

Prioritization

Communication

Interpersonal skills

Stress management

Education

High school diploma

Job description

Rush Memorial in Rushville, IN seeks a Full-time Customer Service Representative to warmly greet patients, register demographics, verify insurance, collect signatures, and enter data into the hospital system. You will handle phone calls, schedule appointments, and direct patients to the right departments, ensuring a smooth first impression and accurate information flow.

The role requires excellent communication, attention to detail, ability to work under pressure, and a professional demeanor.