Patient Access Specialist — 36‑Hour Week

Northwestern Medicine; Vernon Hills (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A healthcare organization in Vernon Hills, Illinois is seeking a Patient Service Representative to provide essential customer service and support to patients. The role includes duties such as handling check-ins, scheduling appointments, and ensuring accurate patient identification. Candidates must possess a high school diploma and ideally have some experience in customer service. Bilingual candidates and those with a background in healthcare are preferred. This position offers a full-time schedule with competitive benefits.

Qualifications

• 0-2 years experience in a customer service position.
• Preferred experience in a healthcare setting.
• Ability to communicate effectively with patients.

Responsibilities

• Greet patients and provide necessary information.
• Complete check-in/out functions.
• Schedule appointments as necessary.

Skills

Customer service

Bilingual

Knowledge of medical terminology

Education

High school diploma or GED equivalent

Bachelor’s degree

Job description

A healthcare organization in Vernon Hills, Illinois is seeking a Patient Service Representative to provide essential customer service and support to patients. The role includes duties such as handling check-ins, scheduling appointments, and ensuring accurate patient identification. Candidates must possess a high school diploma and ideally have some experience in customer service. Bilingual candidates and those with a background in healthcare are preferred. This position offers a full-time schedule with competitive benefits.