Patient Services Specialist - Care Team Support

Hugh Chatham Health; Chicago (IL); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Job summary

Advocate Health in Illinois seeks a Patient Service Representative to support ambulatory care teams, connect with patients, and help ensure a seamless, compassionate experience. The role emphasizes scheduling, information provision, and cross‑functional coordination across Lincolnwood and Park Ridge locations.

The candidate should have a high school diploma and 1–2 years in customer service, with experience handling difficult callers.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Health in Illinois seeks a Patient Service Representative to support ambulatory care teams, connect with patients, and help ensure a seamless, compassionate experience. The role emphasizes scheduling, information provision, and cross‑functional coordination across Lincolnwood and Park Ridge locations.

The candidate should have a high school diploma and 1–2 years in customer service, with experience handling difficult callers.