Patient Access & Support Navigator (RN)

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 43,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, visionInsurance

401(k) with company match

Paid time off

Paid maternity/paternity leave

Company holidays

Recognition programs

Job summary

Inizio Engage seeks an experienced, licensed registered nurse to guide patients through access and treatment journeys, coordinating with healthcare providers and payers to ensure timely therapy initiation. You will manage cases and provide education in a virtual or call center setting, ensuring compliance and patient advocacy throughout.

The role emphasizes benefits verification, prior authorizations, enrollment into support programs, and ongoing engagement with patients and caregivers to remove

Qualifications

• RN license required.
• 3+ years of clinical nursing experience.
• Dermatology or immunology experience preferred.
• 2-5 years in case management and patient support.
• Experience in case management, patient access, HUB services, or specialty pharmacy preferred.
• Strong understanding of healthcare systems and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to manage a patient caseload independently.
• Strong organizational and problem-solving skills.
• Comfortable working in a virtual or call center environment.

Responsibilities

• Coordinate with healthcare providers, specialty pharmacies, and payers to ensure patients gain access to prescribed medication and education.
• Serve as the primary contact for patients and caregivers to provide personalized support on treatment journeys.
• Guide patients through post-prescription steps, including enrollment into support programs and benefits verification.
• Manage cases from referral through therapy initiation with timely, compliant progression.
• Conduct benefits investigations and prior authorizations, tracking plan requirements and outcomes.
• Proactively address barriers to therapy (financial, clinical, adherence).
• Support medication adherence and ongoing patient engagement via multiple touchpoints.
• Document patient interactions and outcomes per program requirements.
• Escalate complex reimbursement issues and participate in quality initiatives.

Skills

RN license

Clinical nursing

Case management

Patient support

Communication skills

Organizational skills

Problem-solving

Virtual/call center experience

Education

Bachelor's or Associate degree in Nursing

Job description

Inizio Engage seeks an experienced, licensed registered nurse to guide patients through access and treatment journeys, coordinating with healthcare providers and payers to ensure timely therapy initiation. You will manage cases and provide education in a virtual or call center setting, ensuring compliance and patient advocacy throughout.

The role emphasizes benefits verification, prior authorizations, enrollment into support programs, and ongoing engagement with patients and caregivers to remove