Patient Access HUB Lead — Virtual Team

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 56,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with match

Paid time off

Life insurance

Parental leave

Holidays

Job summary

Inizio Engage is seeking a senior leader to supervise Nurse Navigators, Case Managers, and Project Liaisons, ensuring compliant, high-quality patient access in a virtual HUB environment.

The role requires an active RN license, 5+ years of supervisory experience, and strong knowledge of call center operations and patient advocacy. Excellent communication and coaching skills are essential for success.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Active RN license required.
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment.
• Strong understanding of call center operations and virtual team management.
• Proficiency with Microsoft Office and call center technologies.
• Demonstrated leadership, coaching, and team development skills.
• Excellent communication, interpersonal, and patient advocacy skills.

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
• Establish clear performance expectations aligned with client KPIs and program goals.
• Monitor daily HUB operations to ensure high-quality, compliant patient access services.
• Drive accountability through performance evaluations, feedback, and development planning.
• Oversee staffing, workload distribution, and service continuity in a virtual environment.
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
• Analyze performance metrics and identify opportunities for operational improvement.

Skills

Nurse leadership

Call center ops

Virtual team mgmt

Coaching

Communication

Patient advocacy

Education

Bachelor’s Degree or equivalent

Active RN license

Tools

Microsoft Office

Call center technologies

Job description

Inizio Engage is seeking a senior leader to supervise Nurse Navigators, Case Managers, and Project Liaisons, ensuring compliant, high-quality patient access in a virtual HUB environment.

The role requires an active RN license, 5+ years of supervisory experience, and strong knowledge of call center operations and patient advocacy. Excellent communication and coaching skills are essential for success.