Patient Access Supervisor: Billing, Compliance & Experience

Renown Health; Reno (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Renown Health seeks a supervisor to lead daily patient access operations within Revenue Cycle. This role ensures compliant registrations, accurate billing, and optimized collections while enhancing the patient and family experience.

The successful candidate will oversee staff training, recruitment involvement, and adherence to federal/state regulations, while driving performance metrics and customer-focused care aligned with We C.A.R.E.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in business, healthcare administration, or related field preferred.
• 2 years of supervisory or lead experience in healthcare setting.

Responsibilities

• Lead daily department operations to support accurate billing and optimize collections.
• Oversee financial clearance and posting of co‑payments and patient balances.
• Participate in recruitment and cross‑training for patient access staff.
• Educate patient access staff including competencies and orientations.
• Set goals with management and review patient access metrics.
• Oversee collection and auditing of registration information for clean claims.
• Evaluate processes to identify improvements and convey feedback.
• Resolve patient concerns or complaints as the point person.
• Collaborate with managers to implement efficiencies and best practices.
• Ensure compliance with applicable laws, regulations, and standards.
• Model Renown Health's We C.A.R.E. standards in daily interactions.

Skills

Supervisory experience

Healthcare industry knowledge

Communication skills

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

Microsoft Office Suite

Outlook

Excel

PowerPoint

Word

Job description

Renown Health seeks a supervisor to lead daily patient access operations within Revenue Cycle. This role ensures compliant registrations, accurate billing, and optimized collections while enhancing the patient and family experience.

The successful candidate will oversee staff training, recruitment involvement, and adherence to federal/state regulations, while driving performance metrics and customer-focused care aligned with We C.A.R.E.