Radiology Operations Supervisor: Data, Scheduling & Outreach

UCI Health; Orange (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Job summary

UCI Health is seeking a Radiology Business Operations and Outbound Supervisor to lead the day-to-day operations of the outbound radiology patient access center. You will supervise call center outbound and molecular imaging scheduling/authorization teams, analyze data, and collaborate with enterprise teams to meet department goals.

Reporting to the Business Operations & Patient Access Manager, you will guide staff, implement improvements, and ensure compliance with policies in a fast-paced

Qualifications

• Bachelor's degree required.
• 2+ years as supervisor in healthcare or customer-focused industry.
• 2+ years data analytics and reporting with Tableau/Power BI.
• 2+ years scheduling or authorization experience.
• Excellent written and verbal English.
• Strong Excel data collection and reporting skills.
• Knowledge of medical terminology.
• Demonstrated leadership and team development.

Responsibilities

• Lead day-to-day outbound radiology patient access operations.
• Supervise call center outbound and scheduling teams.
• Analyze operational, clinical, and financial data.
• Collaborate with Rad IT, Epic, Radiant, DSS teams.
• Provide ad hoc internal department support.
• Ensure policies and procedures are followed.

Skills

Data analytics

Tableau / Power BI

Scheduling & authorization

Customer service

Leadership

MS Office

Medical terminology

English communication

Call center experience

Education

Bachelor's degree

Tools

Epic

Radiant

DSS

Rad IT

Job description

UCI Health is seeking a Radiology Business Operations and Outbound Supervisor to lead the day-to-day operations of the outbound radiology patient access center. You will supervise call center outbound and molecular imaging scheduling/authorization teams, analyze data, and collaborate with enterprise teams to meet department goals.

Reporting to the Business Operations & Patient Access Manager, you will guide staff, implement improvements, and ensure compliance with policies in a fast-paced