Patient Access Supervisor: Primary Care & Specialty

Nemours Children's Health; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Nemours Children's Health in Wilmington, DE is seeking a Patient Access Supervisor to lead daily front-end operations for the Kingswood Clinic, supporting both Primary Care and Specialty services. You will oversee registration, scheduling workflows, and patient services while promoting a positive patient and family experience.

You will coach and develop staff, monitor workflow efficiency, ensure compliance, and partner with clinic leaders to support readiness, growth, and service excellence.

Qualifications

• Associate degree required.
• 3–5 years of job-related experience required.

Responsibilities

• Supervise and support Patient Access staff across Primary Care and Specialty services.
• Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service processes.
• Monitor staffing coverage and workflow efficiency to ensure operational needs are met.
• Provide coaching, training, and performance management for Patient Access team members.
• Identify opportunities for process improvement and implement best practices to optimize patient access and experience.

Skills

Staff supervision

Ambulatory operations

Customer service

Communication skills

Education

Associate degree

Tools

Registration systems

Job description

Nemours Children's Health in Wilmington, DE is seeking a Patient Access Supervisor to lead daily front-end operations for the Kingswood Clinic, supporting both Primary Care and Specialty services. You will oversee registration, scheduling workflows, and patient services while promoting a positive patient and family experience.

You will coach and develop staff, monitor workflow efficiency, ensure compliance, and partner with clinic leaders to support readiness, growth, and service excellence.