Patient Access Supervisor-Primary Care, Kingswood

Nemours in; Wilmington (DE); On-site; USD 65,000 - 85,000; Full time

Job summary

Nemours seeks a Patient Access Supervisor for the Kingswood Clinic in Delaware to lead daily front-end operations, oversee registration and scheduling workflows, and ensure a positive patient and family experience.

You will coach staff, monitor staffing and workflow efficiency, drive process improvements, and collaborate with clinical and operational leaders to support clinic readiness, growth, and operational success.

Qualifications

• Associate degree is required.
• 3-5 years of related experience in patient access or ambulatory operations.

Responsibilities

• Supervise and support Patient Access staff across Primary Care and Specialty services.
• Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service.
• Monitor staffing coverage and workflow efficiency to meet operational needs.
• Provide coaching, training, and performance management for team members.
• Identify opportunities for process improvement and implement best practices.
• Partner with clinic leadership to support goals, throughput, and quality initiatives.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Assist with clinic opening activities, onboarding, and readiness planning for Kingswood.
• Lead patient access, registration, scheduling, or ambulatory teams.

Skills

Communication skills

Customer service

Problem-solving skills

Healthcare registration knowledge

Insurance verification knowledge

Scheduling workflows knowledge

Ambulatory/clinic operations

Education

Associate degree

Job description

Position Summary

The Patient Access Supervisor will provide leadership and oversight of daily patient access operations for the new Kingswood Clinic, supporting both Primary Care and Specialty services. This role is responsible for ensuring efficient front-end operations, patient registration, scheduling workflows, staff support, and service excellence while promoting a positive patient and family experience. The supervisor will work collaboratively with clinical and operational leaders to support clinic readiness, ongoing growth, and operational success.

Essential Functions

• Supervise and support Patient Access staff across Primary Care and Specialty services.
• Oversee patient registration, scheduling, check-in/check-out, insurance verification, and customer service processes.
• Monitor staffing coverage and workflow efficiency to ensure operational needs are met.
• Provide coaching, training, and performance management for Patient Access team members.
• Identify opportunities for process improvement and implement best practices to optimize patient access and experience.
• Partner with clinic leadership to support operational goals, patient throughput, and quality initiatives.
• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Assist with clinic opening activities, onboarding, and operational readiness planning for Kingswood.
• Experience leading patient access, registration, scheduling, or ambulatory operations teams.
• Strong communication, customer service, and problem-solving skills.
• Knowledge of healthcare registration, insurance verification, and scheduling workflows.
• Ability to manage multiple priorities in a fast-paced ambulatory environment.

Job Requirements

Associate degree

3-5 years of job related experience required.