Patient Access Leader - Primary Care & Specialty

The Nemours Foundation; Wilmington (DE); On-site; USD 55,000 - 90,000; Full time

Job summary

The Nemours Foundation in Wilmington is seeking a Patient Access Supervisor to lead daily front-end operations for the Kingswood Clinic, covering primary care and specialty services. You will oversee registration, scheduling, insurance verification, and patient service, while guiding staff and improving throughput.

The role emphasizes collaboration with clinical and operational leaders to ensure clinic readiness, growth, and a positive patient experience in a fast-paced ambulatory environment.

Qualifications

• Associate degree required.
• 3–5 years of related experience.
• Experience in patient access/ambulatory settings.

Responsibilities

• Supervise and support Patient Access staff across services.
• Oversee registration, scheduling, check-in/check-out, and insurance verification.
• Monitor staffing and workflow efficiency to meet operations needs.
• Provide coaching, training, and performance management for team members.
• Identify process improvements and implement best practices.
• Partner with clinic leadership to support operational goals and patient throughput.
• Ensure compliance with policies and regulatory requirements.
• Assist with clinic opening activities and readiness planning.

Skills

Staff supervision

Leadership

Patient access

Registration

Scheduling

Customer service

Communication

Problem solving

Process improvement

Ambulatory ops

Education

Associate degree

Job description

The Nemours Foundation in Wilmington is seeking a Patient Access Supervisor to lead daily front-end operations for the Kingswood Clinic, covering primary care and specialty services. You will oversee registration, scheduling, insurance verification, and patient service, while guiding staff and improving throughput.

The role emphasizes collaboration with clinical and operational leaders to ensure clinic readiness, growth, and a positive patient experience in a fast-paced ambulatory environment.