Patient Access Supervisor - Pre Service

Inova Health System; Falls Church (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support

Remote and hybrid career opportunities

Job summary

Inova's Pre-service Team seeks a Patient Access Supervisor to join our hybrid, full-time program. The role operates Monday through Friday, 9:30 AM to 6:00 PM, with a hybrid work arrangement in Falls Church, VA.

The supervisor will guide the patient access team in daily operations and problem resolution. Ideal candidates will have 3+ years of patient access experience and a high school diploma or equivalent, working to meet performance targets and ensure accurate patient eligibility and payment

Qualifications

• High School diploma or equivalent.
• Minimum of 3 years of patient access experience.

Responsibilities

• Oversees and assists team members in the patient access function, ensuring key deliverables and quality standards are met.
• Collaborates with managers to resolve cross-departmental issues and coaches staff on analysis and decision making.
• Coaches staff to proactively identify problems and develop solutions; facilitates problem-solving sessions.
• Recognizes and resolves system and payer rejections/denials using established actions.
• Stays current with insurance, contractual, and third-party payer regulations to ensure proper adjudication and compliance.

Education

High School diploma or equivalent

Job description

Inova's Pre-service Team is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 9:30AM to 6:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Minimum Qualifications

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience