Patient Access Supervisor - Pre Service

Inova Health; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Retirement match 5%

Education assistance

Student loan assistance

Mental health support

Flexible work schedules

Remote and hybrid opportunities

Job summary

Inova Health is seeking a Patient Access Supervisor for a full-time, hybrid schedule (Mon-Fri 9:30 AM–6:00 PM) to lead the Pre-service Team. This role emphasizes accuracy, teamwork, and process improvement.

You will mentor front-line staff, ensure timely patient access services, and collaborate with revenue cycle partners to resolve insurance and enrollment issues. Inova Health offers strong benefits and a supportive work environment.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years of patient access experience.

Responsibilities

• Oversees and assists team members in the patient access area, ensuring quality and timely performance.
• Collaborates with other managers to resolve cross-department issues and optimize workflows.
• Coaches staff in problem solving and decision making; shares learnings across teams.
• Manages denials and payer communications to ensure proper processing.
• Keeps up-to-date with insurer policies and regulatory changes affecting patient access.

Education

High School diploma or equivalent

Job description

Inova's Pre-service Team is looking for a dedicated Patient Access Supervisor to join the team. This role will be Full-Time Monday through Friday 9:30AM to 6:00PM Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Minimum Qualifications

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience