Patient Access Specialist - Multiple Departments

Inova Health; Fairfax (VA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

5% retirement matching

Education assistance

Student loan assistance

Mental health support

Zusammenfassung

Inova Fairfax Medical Campus is seeking a dedicated Patient Access Specialist to join the team. This full-time role (Mon-Fri, 6:30am-3:00pm) supports Fairfax Hospital and multiple departments within the Inova Center for Personalized Health.

You will admit/schedule patients, verify insurance, and provide financial counseling according to Inova Health System's Service Excellence standards. The position involves coordinating patient intake, documentation, scheduling, and referrals, while navigating

Qualifikationen

• Education: High School or GED.
• Experience: 1 year of patient access experience.

Aufgaben

• Patient intake, registration & documentation: manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & technology operations: prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case management tasks: coordinates documentation and follows up on case-related tasks.
• Financial counseling: assesses coverage and initiates financial assistance.
• Insurance & contract coordination: applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & patient concerns: resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: educates patients and reports usage trends on kiosks.
• Patient communication & advocacy: coordinates with departments, tailors messaging, and supports patients.
• Referrals: validates insurance and tracks referral status.
• Scheduling: schedules specialty visits and coordinates preparation.
• Transport: coordinates special needs transport.
• HIM coordination: resolves minor chart issues and assists with release of information (ROI).
• Utilization review coordination: provides documentation to utilization review (UR) teams.

Kenntnisse

Patient intake

Registration

Documentation

Financial counseling

Insurance coordination

Kiosk usage

Patient communication

Referral tracking

Scheduling

HIM coordination

Utilization review coordination

Ausbildung

High School or GED

Jobbeschreibung

Inova Fairfax Medical Campus is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, 6:30am-3:00pm. This role will support Fairfax Hospital and multiple departments In the Inova Center for Personalized Health. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience