Patient Access Associate Hospital

Inova Health; Fairfax (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

Retirement match

Education assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Fair Oaks Hospital in Fairfax, VA seeks a Patient Access Associate for a full-time evening shift (11:00 am – 7:30 pm), Monday through Friday. You will admit and schedule patients, verify insurance, and provide upfront financial counseling.

Join a team recognized for safety and patient experience within a large health system offering comprehensive benefits and growth opportunities.

Qualifications

• Customer service experience preferred.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Customer service

Education

High School Diploma or GED

Job description

Inova Fair Oaks Hospital is looking for a dedicated Patient Access Associate to join our team. This role will be full-time, 11:00am-7:30pm, Monday- Friday. As a Patient Access Associate, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.


• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.


• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.


• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.


• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.


• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.


• Case Management Tasks: Notifies case managers and documents referrals.


• Financial Counseling: Provides estimates and collects payments.


• Insurance & Contract Coordination: Verifies basic eligibility and coverage.


• Inquiries & Patient Concerns: Answers routine questions and escalates issues.


• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.


• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.


• Referrals: Documents and routes referrals.


• Scheduling: Schedules routine appointments.


• Transport: Requests routine transport and confirms details.


• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.


• Utilization Review Coordination: Flags cases needing review.


• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.


• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED

Preferred Qualifications:

• 1 year customer service experience or 1 year' experience in a healthcare setting.