Patient Access Supervisor: Pediatric Care Operations

150 Shriners Hospitals for Children; Greenville (SC); Vor Ort; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Shriners Children's is seeking a Patient Access Supervisor to manage day-to-day patient access and scheduling operations for the site Contact Center. You will supervise Patient Access Representatives and drive performance across QA, patient experience, call volumes, and service metrics.

You will partner with the Practice Manager and Regional Center leadership to ensure smooth workflows, staff development, and a high-quality patient and family experience across scheduling, registration, and

Qualifikationen

• High School Diploma or equivalent (GED) required.
• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare setting.

Aufgaben

• Oversee daily patient access and scheduling operations for the assigned site Contact Center.
• Manage real-time workflows, staffing, call volumes, and service levels to meet patient needs.
• Provide hands-on operational support during high-volume periods or staffing shortages.
• Ensure accurate and timely scheduling, registration, and pre-registration activities.
• Manage performance and accuracy of scheduling across site scheduling and related facilities.

Kenntnisse

Customer service

Ausbildung

High School Diploma or GED

Jobbeschreibung

Shriners Children's is seeking a Patient Access Supervisor to manage day-to-day patient access and scheduling operations for the site Contact Center. You will supervise Patient Access Representatives and drive performance across QA, patient experience, call volumes, and service metrics.

You will partner with the Practice Manager and Regional Center leadership to ensure smooth workflows, staff development, and a high-quality patient and family experience across scheduling, registration, and