Patient Access Supervisor - Meridian Cancer Institute

St. Luke's Health System; Nampa (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

On-site massages

Employee Assistance Program (EAP)

Wellness tools

Job summary

St. Luke’s Health System in Meridian is seeking a Patient Access Supervisor to lead day-to-day operations of the Patient Access team at the Meridian Cancer Institute.

The role supervises leads and a team of up to 18-20 staff, covers shifts for callouts, and drives process improvements in patient access workflows. The ideal candidate will be an action-oriented leader with strong coaching, performance management, and the ability to work independently while fostering a collaborative environment

Qualifications

• Associates degree with 3+ years of experience, or high school diploma with 5+ years.
• Experience leading or supervising a healthcare access team.
• Ability to oversee policies, staff development, and performance management.

Responsibilities

• Oversee department workflows and staff development.
• Provide day-to-day oversight to a Patient Access team.
• Lead, coach, and assess staff performance.
• Assist in hiring, training, and disciplinary actions as needed.
• Ensure compliance with policies and practice standards.
• Perform complex duties requiring advanced knowledge in patient access.
• Develop scalable solutions to a variety of problems.

Skills

Staff supervision

Leadership

Operations management

Process improvement

Staff development

Education

Associate's degree + 3 years experience

HS Diploma/GED + 5 years experience

Job description

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

St. Luke’s Health System in Meridian is looking for a Patient Access Supervisor to join the Meridian Cancer Institute.

What to Expect:

The successful candidate will be a working supervisor responsible for the management of day-to-day operations according to assigned scope. The Patient Access Supervisor must have the flexibility to cover shifts for callouts and will supervise leads as well as a team of up to 18-20 employees. If you are action-oriented with a drive for process and can work independently leading a strong Patient Support Team - this role is for you.

Requirements:

• Ensures department workflows and staff development programs are implemented.
• Provides day-to-day oversight to a team of Patient Access professionals.
• Provides leadership, guidance, counseling, and continuing education to staff.
• Selects, develops, coaches, mentors, and assesses performance of staff.
• Ensures compliance of policies/practices for department and provides support for adherence.
• Performs difficult and complex duties requiring advanced techniques, extensive and diversified knowledge within specialized areas.
• Makes decisions independently and authorizes actions as needed.
• Develops solutions to a variety of complex problems.
• Assists in hiring, training, performance evaluations and disciplinary actions required with staff.

Minimum Qualifications:

• Associate's + 3 years of experience OR
• HS Diploma/GED + 5 years of experience

What's in it for you:

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.