Patient Access Specialist

St. Luke's Health System; Twin Falls (ID); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Retirement plans

On-site massages

On-site counseling (EAP)

Wellness tools access

Career development

Job summary

St. Luke’s Health System is seeking a Patient Access Specialist to be the first point of contact for patients at hospitals or clinics. You will handle registration, scheduling, and referral coordination, while explaining insurance coverage and costs.

The role supports multiple locations with flex, part-time, and full-time shifts. The position emphasizes professional written and verbal communication with patients and caregivers and requires a High School Diploma or equivalent.

Qualifications

• High School Diploma or Equivalent.

Responsibilities

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Skills

Registration

Scheduling

Referral coordination

Insurance knowledge

Verifications

Authorizations

Customer service

Written & verbal communication

Education

High School Diploma or Equivalent

Job description

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.

This customer service position is often the first person a patient encounters when entering a St. Luke’s hospital or clinic. This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

We currently have openings in Treasure Valley, Magic Valley, and Wood River with various shifts including flex, part time, and full time.

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications for this Role:

• Education: High School Diploma or Equivalent.
  

Requirements

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.

This customer service position is often the first person a patient encounters when entering a St. Luke’s hospital or clinic. This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

We currently have openings in Treasure Valley, Magic Valley, and Wood River with various shifts including flex, part time, and full time.

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications for this Role:

• Education: High School Diploma or Equivalent.
  

What's in it for you

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.