Patient Access Specialist 2 - Connect Call Center (Outpatient)

St.-Luke; Boise (ID); Ibrido; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site massages

On-site counseling via EAP

Employee wellness resources

Descrizione del lavoro

St. Luke’s is seeking a Patient Access Specialist to support Outpatient Imaging scheduling and order transcription. The role provides extensive phone and online support to patients and healthcare providers, and coordinates scheduling logistics, referrals and registrations with diverse facilities to streamline workflow.

After training, there may be remote work eligibility. Requires High School Diploma (or equivalent) and about 1 year of relevant experience. St.

Competenze

• High School Diploma or equivalent.
• 1 year of relevant experience.

Mansioni

• Provide extensive support via phone and online channels to patients and healthcare providers.
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays.
• Foster community engagement to bolster patients' healthcare journey.
• Use a variety of technologies, tools and resources to support departmental workflows.
• After training, remote work may be possible based on proficiency.

Conoscenze

Customer service

Communication

Scheduling

Phone support

Registration

Formazione

High School Diploma or equivalent

Descrizione del lavoro

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

This position will support Outpatient Imaging scheduling and order transcription.

Schedule:

• Monday-Friday 11:30am - 8pm

What you can expect:

• Provide extensive support via phone and online channels to patients and healthcare providers
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
• Foster community engagement to bolster patients' healthcare journey
• Use a variety of technologies, tools and resources to support departmental workflows
• Once training is completed, the possibility of remote work is based on employee's proficiency
• Education: High School Diploma or equivalent
• Experience: 1 year of relevant experience

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.