Patient Access Supervisor: Lead Scheduling & Operations

Community Health Network; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Patient Access Supervisor in Indianapolis, IN. The role focuses on managing day-to-day patient access operations, developing staff, and driving performance improvements across linked departments.

Responsibilities include staffing, workflow coordination, and monitoring key metrics to ensure efficient access to care. Ideal candidates will bring CHAA/CHAM certifications and several years in healthcare leadership with strong communication and confidentiality

Qualifications

• High School Diploma or GED required.
• NAHAM CHAA or CHAM certifications required within two years from hire.
• Three+ years of experience in healthcare, medical office, customer service, or leadership.
• Strong knowledge of insurance requirements, verification and authorization procedures, with attention to detail.

Responsibilities

• Leading and developing a team through coaching, accountability, recognition, and performance management.
• Managing daily operations, staffing, scheduling, and workflow distribution.
• Monitoring productivity, quality, service, and key performance metrics.
• Driving process improvement initiatives and operational excellence.
• Collaborating with leaders across Patient Access, Revenue Cycle, and Hospital/Ambulatory Radiology/testing departments.
• Resolving employee, operational, and customer service issues.

Skills

Communication skills

Leadership experience

Coaching

Confidentiality

Education

High School Diploma or GED

NAHAM CHAA/CHAM certifications

Job description

Community Health Network is seeking a Patient Access Supervisor in Indianapolis, IN. The role focuses on managing day-to-day patient access operations, developing staff, and driving performance improvements across linked departments.

Responsibilities include staffing, workflow coordination, and monitoring key metrics to ensure efficient access to care. Ideal candidates will bring CHAA/CHAM certifications and several years in healthcare leadership with strong communication and confidentiality