Patient Access Supervisor: Lead Registrations & Scheduling

Nebraska Medicine; Omaha (NE); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% Clarkson College discount

Career advancement opportunities with

Educational support

Job summary

Nebraska Medicine is seeking a Patient Access Supervisor to lead the teams ensuring a smooth, accurate, and welcoming patient experience. You will oversee daily operations, coach colleagues, resolve escalations, and drive improvements across registration and scheduling in Ambulatory Clinics.

The role requires strong customer service experience, leadership, and the ability to make operational decisions. Full-time shift work with on-call weekends/holidays, and opportunities for educational

Qualifications

• Minimum of five years of customer service experience required.
• Experience as an operational expert for a group of employees and training staff.
• Bachelor’s degree or equivalent combination of education/experience required.
• Strong leadership, planning and organizational skills required.
• Independent work ability, creativity and attention to detail required.
• Strong interpersonal and written/verbal communication skills required.
• Ability to type 45 words per minute with 95% accuracy.
• BLS certification within six months of hire/transfer date.

Responsibilities

• Serve on the leadership team, oversee day-to-day Patient Access Operations.
• Mentor and train staff on technical skills and daily priorities.
• Coordinate staffing and operations for registration and scheduling areas.
• Provide guidance to ACCESS team members and enterprise clinics.
• Analyze workflows and recommend improvements; support on/off-site management.

Skills

Leadership

Customer service

Problem solving

Interpersonal skills

Attention to detail

Communication

Typing speed

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Nebraska Medicine is seeking a Patient Access Supervisor to lead the teams ensuring a smooth, accurate, and welcoming patient experience. You will oversee daily operations, coach colleagues, resolve escalations, and drive improvements across registration and scheduling in Ambulatory Clinics.

The role requires strong customer service experience, leadership, and the ability to make operational decisions. Full-time shift work with on-call weekends/holidays, and opportunities for educational